All orders are shipped from Albuquerque, New Mexico, United States.
2. Do you ship internationally?
No. We currently ship only within the United States.
3. Is shipping free?
Yes. We offer free shipping on all U.S. orders, with no minimum purchase required.
4. How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time does not include weekends or public holidays.
5. How long does shipping take?
U.S. orders usually arrive within 3–5 business days after shipment via USPS Priority Mail. Delivery times are estimates and may vary depending on location and carrier conditions.
6. Will I receive a tracking number?
Yes. Once your order ships, a USPS tracking number will be emailed to you.
7. Can I return my order?
Yes. Returns are accepted within 30 business days for items you are not satisfied with. Items must be unused, in original condition, and in original packaging.
8. What if my item is defective or incorrect?
If you receive a defective, damaged, or incorrect item, please contact us within 7 business days of delivery. Include your order number and photos of the issue so we can assist you promptly.
9. How long does it take to receive a refund?
Refunds are typically processed within 3–10 business days after we receive and inspect the returned item. Refunds are issued to your original payment method.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.
11. How can I check my order status?
You can check your order status using the tracking link in your shipping confirmation email or by contacting our support team.
12. How do I contact customer support?
Email: [email protected]Customer service hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)
13. I have other questions. Where can I find answers?
For additional information about orders, shipping, returns, and policies, please visit our FAQ page or contact our support team.
